Henro Navigator

Support

We are here to help.

Have a question about the app, a technical problem, or information about a place? Write to us — but please do not send passwords or other sensitive account details.

support@henro-navigator.comDiscord communityDelete account

How to get help

Please include your device, operating system, app version, the steps before the issue, and what you expected. A screenshot is often helpful.

Do not send: passwords, verification codes, full location histories, or someone else’s personal data.

Direct beta feedback and optional Discord community

Under Settings → Beta & Feedback, testers can send bugs and feature requests directly — without an account and without Discord. Only app version, beta version, platform, and app language are added automatically; location, account ID, email, diagnostic files, and screenshots are not collected automatically. The Henro Navigator Discord remains optional for discussion and follow-up questions.

Delete account and associated data

In the app, open Account → Delete account and associated data. After you confirm your password again, the authentication account, profile, temple visits, cloud walking records, associated local walking records, and submitted correction suggestions are deleted. A saved BRouter permission can be withdrawn separately at any time under Settings → Revoke BRouter permission.

If you no longer have access to the app, write from your registered email address to support@henro-navigator.com.

Not an emergency service

Emergency in Japan: call police at 110, or fire and ambulance at 119. Henro Navigator support is not monitored around the clock.